Incident management

Incident management from detection to postmortem

When an outage is confirmed, PingInsight can open an incident automatically, post timeline updates through Investigating, Identified, Monitoring, and Resolved, and auto-resolve with the exact downtime duration when service recovers.

Auto-incidents on confirmed outages

Optionally open an incident the moment quorum confirms a monitor is down, and auto-resolve on recovery.

Timeline updates & postmortems

Keep stakeholders informed with structured status updates and a written postmortem on every incident.

Escalations & on-call

Ordered escalation steps and timezone-aware on-call rotations with overrides (email transport today).

Scheduled maintenance

Plan maintenance windows that pre-notify subscribers and suppress alerts during the window.

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