Email alerts for every outage and recovery
Email is PingInsight's built-in, always-on alerting channel — no webhook, bot, or third-party app required. The moment a monitor's outage is confirmed by multi-region quorum, PingInsight emails the right people; on recovery it emails again with the exact downtime duration. Because email needs no extra infrastructure, it doubles as the reliable fallback behind every chat and paging channel you add.
Set up in minutes
In-app path: Alerting → Channels → Add channel → Email
- 1.Add an email channel under Alerting and confirm the address.
- 2.Attach it to monitors directly, or to an escalation policy and on-call schedule.
- 3.Choose which events notify: down, recovery, degraded latency, SSL/domain expiry.
- 4.Send a test alert to confirm delivery.
What you can do
- ✓Immediate down/up alerts to your team's inbox
- ✓Escalation steps when the first responder doesn't ack
- ✓Early warnings for approaching SSL or domain expiry
- ✓A reliable fallback channel that needs no extra setup
A sample Email alert
!PingInsight→ Emailnow
Subject: [DOWN] api.example.com is down Monitor: api.example.com (HTTP) Status: DOWN — confirmed by 2 of 3 regions Detected: 2026-06-29 14:03:07 UTC Error: HTTP 503 from us-east-2, eu-west-1 View incident → https://app.pinginsight.com/i/9f2c
Exact formatting varies by Email; the live alert includes the monitor, confirming regions, and the precise downtime on recovery.
Frequently asked questions
- Why did an alert email land in spam?
- Add the PingInsight sending address to your safe-senders list and, if you forward to a distribution list, allow our domain through your mail filter. Recovery and degraded-latency emails use the same address, so allowlisting once covers every event type.
- Can different people get different alerts?
- Yes. Add a separate email channel per recipient or per team alias, then attach each one to the specific monitors or escalation steps it should cover. On-call schedules (Business and above) rotate who receives the first email automatically.
- I confirmed the address but no test alert arrived — what now?
- Check that the address was verified (unverified channels are skipped), look in spam/quarantine, and confirm the channel is attached to the monitor or escalation policy. Then re-send the test alert from the channel's setup screen.
See all alerting integrations or read about incident management.
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