Uptime monitoring and status pages built for SaaS
SaaS customers notice outages before your dashboard does. PingInsight detects them in one second, opens incidents automatically, and broadcasts a branded status page — so you communicate proactively instead of fielding support tickets after the fact.
Brief blips erode trust
Minute-level monitors smear or miss short outages. True 1-second checks with millisecond-stamped, exact-second timelines catch the intermittent failures customers complain about — the 10-second hiccups that never show up on a 5-minute graph but absolutely show up in your support inbox.
Reactive incident comms
When something breaks you're often the last to know, and writing updates by hand under pressure makes it worse. PingInsight auto-creates an incident on a confirmed outage and walks it through Investigating → Identified → Monitoring → Resolved, posting timeline updates to your status page and notifying subscribers, with a written postmortem captured at the end.
Proving your uptime
Vague monitoring data rounds against you when a customer asks “were you down?” Exact-second outage records turn uptime into an auditable number — “down for 41 seconds,” not a guess — and roll-up retention (365 days on Pro, 730 on Business) keeps the history available long after the incident.
A day in the life
It's 02:14 on a release night. A bad deploy makes your API return HTTP 200 with an empty body — invisible to a basic ping, but PingInsight's response-body assertion fails. Two of the three probe regions agree within a second, so an incident opens automatically and your on-call engineer is paged through PagerDuty. The status page flips to “Investigating” and your email and RSS subscribers are notified before the first support ticket lands. You roll back, the next probe passes, and the timeline records the outage as 41 seconds — an exact number you later paste straight into the customer postmortem.
- ✓True 1-second checks with exact-second, millisecond-stamped outage timelines
- ✓Auto-incidents with the Investigating → Identified → Monitoring → Resolved lifecycle and postmortems
- ✓Branded, custom-domain status pages on resilient SSR/ISR that render from the last-good snapshot
- ✓On-call schedules and escalations (Business+), with alerts to Slack, PagerDuty, Teams, and more
- ✓Email subscribers and RSS/Atom for proactive updates
- ✓SAML + SCIM for your own enterprise customers (Business+)
Dig into Incident management and Status pages, review pricing, or see how PingInsight compares to Better Stack.
Frequently asked questions
- How fast can PingInsight detect a SaaS outage?
- As often as every second on the Business plan (5s on Pro, 60s on Free, down to 1s on Enterprise). Because probes are millisecond-stamped, outages are recorded to the exact second rather than rounded into a one-minute bucket, so even short blips appear on the timeline.
- Can incidents and status-page updates happen automatically?
- Yes. A confirmed outage opens an incident automatically and posts an update to your status page. You move it through Investigating → Identified → Monitoring → Resolved as you work, and email and RSS/Atom subscribers are notified at each step. A postmortem is captured when it resolves.
- Does the status page stay up if our own API is degraded?
- Yes. Status pages are server-rendered (SSR/ISR) and fall back to the last-good snapshot when the backend API is degraded, so customers still see status during the exact incident they came to check.
- Do you support on-call and SSO for SaaS teams?
- On-call schedules and escalations are available on Business and above, alongside SAML and SCIM so you can provision your team — and serve your own enterprise customers — with single sign-on and automated user lifecycle.